Client care promises

OUR APPROACH

1. Our aim is to exceed your expectations and to totally delight you with our service quality.

2. We will agree a plan and budget for each assignment with you in advance.

3. We will monitor progress and you will be notified of any deviations from the plan at the earliest opportunity.

ADDING VALUE

4. We will review assignment before completion to ensure quality and to identify opportunities to add value to you and/or your business.

5. We will actively seek new ideas for you and/or your business to broaden your range of business opportunities and to gain access to advisers and contacts locally and internationally through our association with other professional advisers and our international member firms.

COMMUNICATION

6. We will respond to telephone calls within one working day and to written correspondence within three working days. Our communication will be free from jargon, concise and action-oriented.

7. Your enquires will be treated courteously and confidentially by every member of SQ Morison.

8. Each client will have a specified team and will have direct access to them at all times.

QUALITY ASSURANCE

9. We will review our performance after each assignment and appraise our team to ensure continuous improvement.

10. Your feedback is critical to us. Your problem is our problem so tell us so we may resolve them to serve you better.